AppliancePartsPros was originally a two-person company with a simple website. The morning is devoted to ordering and answering technical questions, sometimes for more than 30 minutes. But kagan doesn't mind, because customer service is the most important. Get the spare parts from local dealers in the afternoon, prepare the order, and send it to the UPS office before the deadline. Today, AppliancePartsPros has helped nearly 3 million people repair their devices. This is a thriving industry with annual sales of more than $35 million. However, Kagan did not stay on his credit. Instead, it invests more time and resources to make the company and the website better meet the needs of customers. At there, customer service is more than just a service.