Taylormade products are fully insured and have no fault service under your control. The company's global headquarters is in the United States and its Japanese headquarters is in Tokyo. You can also find related activities and competitions here, details of which are explained on their official website. They want you to keep your product out of hot, wet places and away from fire. Taylormade do not recommend keeping them in direct sunlight or in a place where children can easily reach them, including the trunk of a car. If you have any questions about the product or service, please contact their customer service center. Their trained staff will help you solve your problem in a timely manner.